A funny thing about my Time Warner experience.
On calling about my unusable Internet even way back in March of 2014, of which I acutely blamed on the modem, customer support told me a technician could not actually show up to deliver a working modem in exchange for the broken modem. Apparently she thought the service stopped at my wall jack and lo and behold here I have a modem that fails to work despite her checks that their modem seems to work. On their end. Their property that customer service says is my responsibility even though Time Warner owns it.
So, why tout their own property is my responsibility to take care of even though I didn't own the weight of the now reduced functioning paperweight.
To boot, their only office in Green Bay is deep in commercial zoned property that isn't pedestrian friendly. Of which I did visit only to exchange my modem for what would be a working one, and then have to return after my schenanigans with my health brought me to disconnect after loosing my residency..